Our Policy

Because cards are a personal product, we have a few simple rules:

What We Accept:

  • ✅ Damaged or defective items — we’ll replace or refund, no questions asked
  • ✅ Wrong item received — we’ll fix it immediately

What We Don’t Accept:

  • ❌ Change of mind returns
  • ❌ Custom or handwritten note orders — these are made just for you!
  • ❌ Items damaged after delivery

How to Request a Return or Exchange:

  1. Contact us within 7 days of receiving your order
  2. Include a photo of the damage or issue
  3. We’ll respond within 1-2 business days with a solution

Refunds

  • Approved refunds are processed within 3-5 business days
  • Refunds go back to your original payment method

Questions?
We’re real humans who care — reach out via our Contact page and we’ll figure it out together! 😊